It can be SO frustrating to see 3- and 4-star reviews on your prized TPT resources (or worse)! But believe it or not, taking in those reviews and listening to your customers can be a valuable learning experience.
TPT is our baby, but it's not everyone's cup of tea. And that's okay! Regardless, it's important to provide quality customer service.
Listen to the Episode
Key Takeaways From This Episode
- Customer service is the act of providing support to both potential and existing customers.
- It's important to make it personalized, know the ins and outs of your resources/services, and make it convenient for customers to interact with you.
- Reviews are a powerful way to understand what your customers need.
- Don't be afraid to ask for feedback! Email your list or create a poll on your social media and ask what they are really looking for in a resource!
Creative Action Tip
Check a few recent reviews - what did the customer like about it? What did they dislike? How can it be improved?
Resources and Links
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